![]() 17 - ERCOT reports some power generation is slowly returning. You can also call 903.482.7111 or use your registered SmartHub account or download the MyGCEC app. You can get updates on the outage by texting STATUS to the same number. GCEC: Report power outages by texting OUT to 768482.You can streamline the My Oncor Alerts text program registration process by registering prior to a storm. ONCOR: Report an outage to Oncor by downloading the MyOncor app, calling 888.313.4747, visiting Oncor’s mobile-friendly outage map at or by texting OUT to 66267.Or, use your registered SmartHub account to report an outage. You can also call 844.330.0762 and bookmark /OutageMap for estimated restoration times and other updates. CoServ: Report power outages by texting OUT to 768482.If you operate a restaurant, view these considerations and tips for dealing with a power outage. If you see fallen power lines on a road, alley or sidewalk, call 9-1-1 before contacting the power company. Contact your power company to report the outage using the information found on your monthly statement. If you are experiencing an outage: Don't call 9-1-1 if your power goes out. At this time, ERCOT is unable to predict when grid conditions will stabilize, and urge all customers to be prepared for extended outages to continue. Poor grid conditions have continued to prevent the utilities from rotating, or rolling, the entirety of these outages, leading to extended periods without power for many customers. ![]() These controlled outages are occurring across the state and our entire service territory. ![]() 17 - Due to ongoing record-low temperatures and generation, ERCOT has continued to direct utilities across the state to drop power load through maintained controlled outages.
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