![]() With real-time quality-of-service reporting, customizable templates, and easy sharing, it’s the perfect tool for IT and department leaders looking to decrease costs and drive revenue. But extracting advanced telephony metrics from Teams is challenging and costly, requiring a PowerBI license and an expert to build, maintain, and distribute reports.Įnter RingCentral Analytics – an industry-leading UCaaS analytics solution, according to the Tolly Group. In today’s world, making data-driven decisions isn’t a “nice to have” – it’s a must. Make data-driven decisions with no added cost Users can access RingCentral anytime through a browser or the RingCentral app, ensuring they stay connected – even if Microsoft Teams is down. RingCentral has delivered 19 straight quarters of less than 79 seconds of downtime, making it the choice for those who want uptime instead of service credits. In today’s economic climate, organizations that generate revenue or deliver services through the phone simply can’t afford downtime. In addition to these new capabilities, customers can continue to expect: The business cloud phone with unmatched reliability These new capabilities extend the value of an already-powerful integration, further cementing RingCentral’s position as the best telephony solution for Microsoft Teams. *This capability is expected to be available in beta at the end of Q2 2023. The full power of RingCentral’s industry-leading telephony experience will also be available in the Microsoft Teams mobile app, keeping you connected on the go. Connect on the go with the RingCentral for Teams mobile app* This ensures callers can always find the right contact without app switching. Unified contact searching from RingCentral and Microsoft directoriesĬontacts from both Microsoft and RingCentral directories are now searchable in RingCentral for Microsoft Teams. ![]() So when users take a call in RingCentral (even on a hard phone!), their status in Teams will be updated to “Busy.”Ĭonversely, when a user joins a video meeting or places a VOIP call in Teams, the user status automatically updates to “Busy” in RingCentral. Statuses are automatically synced between RingCentral and Microsoft Teams, ensuring the true availability of users is accurately reflected. Automated presence sync between RingCentral and Microsoft Teamsīi-directional presence sync helps users avoid needless disruptions. And with the addition of simplified administration and an unmatched user experience, there’s simply no better solution in the market. They pick us for our unmatched reliability, market-leading analytics, the broadest set of telephony integrations, and more. Thousands of customers have chosen RingCentral for integrated telephony in Microsoft Teams. It’s just as easy to send and receive faxes. Integrated SMS makes it simple to send and receive text messages, right from Teams. Once you’re on a call, you’ll get controls like mute, hold, transfer, park, and more. Miss a call? Get voicemails and voicemail transcriptions right in Teams. And unlike other solutions, it doesn’t require answering an inbound call to complete the connection. Take a look at how intuitive and rich the telephony experience can be, all within the Microsoft Teams app: Whisper, monitor, and barge for real-time call coaching.Easy-to-use calling handling and forwarding for receptionists and admins. ![]() With RingCentral for Microsoft Teams, customers can unlock a slew of powerful telephony capabilities such as: Plus, the integration omits team messaging and video meeting features to avoid overlapping capabilities and end-user confusion. The new version of RingCentral for Microsoft Teams embedded app delivers just that, providing users with the familiar, reliable calling experience they love from RingCentral. The integration needs to be seamless, user-friendly, and give users access to powerful phone capabilities. Take a tour Ring Central Logo No Microsoft Teams calling license? No problem.Īfter speaking with hundreds of customers about RingCentral for Teams, it became clear: Even though they are committed to Teams, they saw a need to embed RingCentral’s telephony capabilities to fill a communications gap.
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